We achieve success for our clients by using the Ardent Process(SM) in conjunction with:

• the theory and tools of negotiation taught by the Wharton School of Business, Professors Maurice E. Schweitzer, G. Richard Shell and Stuart Diamond,



• the science and practice of influence as researched and documented by Regents’ Professor of Psychology Arizona State University Robert B. Cialdini, and



• the learning taught by Daniel Goleman, Ph. D. in his family of books on Emotional Intelligence.

Once identified and understood The Ardent Process(SM) focuses passionately to aid clients in implementing Product innovation, Business Processes innovation, Customer Intimacy innovation that quantifiably drive shareholder value.